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Real-time chat clarity, Picture-in-Picture, closed captions, and multi-track session management, built into the live broadcast studio Zuddl's customers run their events from.
Zuddl provides a comprehensive platform for enterprise virtual and hybrid events, covering everything from conferences and product launches to internal town halls. Organizers gain access to a unified broadcast studio, engagement tools, networking spaces, and multi-track session management, all within a single system.
We embedded with Zuddl's product team for ten weeks and shipped fifteen-plus changes to the studio. That's the broadcast surface organizers and speakers operate from during a live event.
Product engineering inside Zuddl's live event surface, not around the edges of it.
01 · The problem
The studio is the interface organizers and speakers use mid-broadcast. It worked, but a year of new production patterns and attendee behavior had left rough edges in the workflows that mattered most.
The Bottlenecks
The trick? Shipping it all without breaking a platform actively running enterprise events.
02 · The approach
Fifteen-plus changes in four phases. Speaker UX first, then attendee experience, then content management in the studio, then real-time accessibility.
Technology Stack
Speakers and organizers now clearly see their broadcast role, where chat messages are directed, and what content is live.
Attendees navigate the event seamlessly, keeping their video visible. Picture-in-Picture follows them, a track selector lets them browse and switch content, and the engage tab can pop out into a separate window.
Organizers can reorder, delete, and resume any media in the studio (branding, fillers, presentations) without rebuilding the queue.
Closed captions render automatically on every stage, chat has emoji reactions on individual messages, and an active-stage tab shows everything currently broadcasting in one view.
The brief on every change was the same: nothing a speaker has to think about mid-broadcast, nothing that pulls an attendee out of the session.
03 · What ten weeks rebuilt
After ten weeks, the studio operated with a new level of efficiency and ease for organizers, speakers, and attendees.
Speakers know where they are
Backstage and stage are now visually distinct in chat, navigation, and the active-tab indicator. No more accidental audience messages.
Higher attendee retention
Picture-in-Picture follows them out of the session view, and the track selector lets them browse what's running elsewhere without leaving.
Organizers can edit on the fly
Drag-and-drop to reorder, delete, and pick up where you left off — across branding, content, and fillers.
Captions for every stage
Live English captions render on every stage automatically. No per-event setup, no separate captioning workflow.
Phased ship, no downtime
Four shippable phases, each delivered independently. The live platform never went offline for a deploy.
Proven at broadcast scale
Role-based chat scoping, broadcast-destination conditionals, and the bug surface from prior phases were closed out before the next phase started.
SynergyBoat didn't just execute tickets. They understood our product deeply enough to challenge our assumptions and ship features that actually moved the needle for our organizers.
Their team embedded seamlessly with ours, working through complex real-time constraints around Agora, Pusher, and Mux without needing hand-holding. The backstage-to-stage workflow, PIP, and closed captions were features our customers had been asking for, and SynergyBoat delivered them in structured milestones that never disrupted our live platform.
What stood out most was their ownership. They treated our product like their own.
Vedha
CTO, Zuddl
Join the teams who have transformed their vision into market-leading products with SynergyBoat.