Electric Vehicles+1
How eMSPs Are Revolutionizing EV Charging Networks: A Complete Overview
eMSPs unify EV charging networks with seamless access and real-time data. Learn their features and role in standardization.
5 min read
Read More
Industry Challenges
Why EV operators struggle
Revenue leaks, reliability gaps, and compliance risk slow growth. Here are the common failure modes we fix first.
36%
profit leak
Revenue Leakage
Revenue leaks demand urgent action to prevent escalating financial and operational losses. Real operators uncover undisputed leaks and lift profitability when pricing and data are fixed
$2,000
per incident
Operational Blindspots
Hidden network or OCPI errors silently disrupt charging and compromise reliability. Network and comms faults drive repeat truck rolls and lost sessions if not triaged via OCPP
€20M
in fine
Compliance Risk
Unchecked compliance risk exposes EV charging operations to GDPR violations, data leaks, and costly legal challenges. GDPR fines and audit overhead without evidence-ready controls and logs
OCPP / OCPI
Interoperability Gaps
Fragmentation in charging standards (e.g., CCS, CHAdeMO, Tesla Supercharger) and software protocols can create compatibility problems. This can frustrate users and limit the utility of charging networks, especially for cross-border or roaming scenarios. Adopting standard protocols such as OCPI/OCPP will increase revenue opportunities and improve the user experience. (OCPI Protocol Documentation)
Ghost sessions
Data Quality and Observability
When your charging network’s data isn’t trustworthy, you can’t make smart improvements. Issues like ghost sessions (chargers showing as available but not working) and unclear error categories make it hard to spot and fix real problems. Standardizing event tracking and focusing on key metrics, such as true charger availability and successful charging sessions helps you see what’s actually happening.
First impression
Driver UX
Drivers form opinions about your charging network almost instantly. If they struggle to find a charger or discover it’s unavailable despite what the app says, they’re likely to switch providers. Practical issues like “cables that don’t reach certain vehicles” or “confusing parking layouts” can also discourage repeat use. To solve these problems, it’s crucial to update real-time charger status on major maps, provide clear signage and lighting, design for accessibility, and ensure support numbers connect drivers to real help.
These challenges don't have to define your business.
AI-Native Solutions
Our Solutions
Outcomes over features: higher utilization and margin, faster MTTR, cleaner data, and audit-ready ops.
Smart Site Selection & ROI
Maximize returns with data-driven location choices
Picking the right site can make the difference between a busy charging hub and an underused asset. We help you find locations where drivers actually stop, the grid can support fast chargers, and your investment pays back quickly.
A ranked map of candidate sites with clear scores
ROI scenarios that compare "best case vs. worst case"
A playbook that reduces risk and accelerates payback
Revenue Optimization & Pricing
Adaptive tariffs with guardrails. Lift ARPU while protecting fairness and complaints.
Static pricing leaves money on the table. We help you design charging tariffs that adapt to demand, time of use, and grid conditions: improving both utilization and margins.
Dynamic pricing models that respond to peak/off-peak demand
Tools to factor in demand charges, energy costs, and incentives
Forecasts that balance driver affordability with profitability
Automated Support & Workflows
Device-aware triage and guided actions. Deflect repeats and cut MTTR on escalations.
Device-aware triage and guided actions. Deflect repeats and cut MTTR on escalations.
Automated answers for FAQs, payments, and simple OCPP-related fixes
Smart escalation with ticket history, device state, and next best actions
Dashboards for deflection, CSAT, first-contact resolution, and cost per ticket
Global Compliance & Security
Ensure GDPR, SOC 2, and industry standard adherence with automated compliance monitoring and reporting systems.
Ensure GDPR, SOC 2, and industry standard adherence with automated compliance monitoring and reporting systems.
Automated GDPR compliance monitoring for EV charging data
Real-time compliance reporting and audit trails
Risk assessment and mitigation recommendations
Driver Churn and Retention using Gamification
By blending gamification with genuine value, operators see up to 25 % higher retention and stronger repeat-use behavior
By blending gamification with genuine value, operators see up to 25 % higher retention and stronger repeat-use behavior
Loyalty program that links app streaks to real charging rewards
Partnership APIs for cross-promotion with businesses, apartments, or fleets
Real-time churn detection and re-engagement triggers
Dashboards showing session frequency, lifetime value, and CSAT lift
eMSP App Platform
Smart session tracking and gamified rewards turn routine charging into engagement moments, lifting satisfaction and retention by up to 25 %
Smart session tracking and gamified rewards turn routine charging into engagement moments, lifting satisfaction and retention by up to 25 %
Unified, user-friendly eMSP app UI with real-time station data, billing, and rewards
PKI + ISO 15118 over CCS integration for future-ready Plug & Charge support where available
OCPI roaming and OCPP 2.0.1 interoperability for cross-network continuity and settlement
Gamified wallet and loyalty system to boost engagement and repeat sessions
Performance
Operational Excellence
Representative outcomes from EV operators we work with
99.9%
Uptime
-45%
MTTR
Trusted by Industry Leaders
Results vary by baseline and strategy mix. Transparent methods, sample data, and time frames back each claim. To ensure success, we provide:
Our Process
How We Work
Four steps to measurable impact—built to prove >97% per-port uptime and shorten MTTR.
1
Assessment
Baseline uptime, MTTR, failed sessions, pricing, and data quality. Align goals and constraints.
Operations audit
Market analysis
ROI assessment
Compliance review
2
Solution Design
Architecture and runbooks across OCPP/OCPI, pricing, support, and governance.
Platform design
Integration mapping
Security framework
Scalability planning
3
Integration
Deploy with pilots and rollbacks. Connect data, automate reports, train teams.
System deployment
Data migration
Staff training
Go-live support
4
Optimization
Weekly loops on MTTR, failed sessions, ARPU, and CSAT. Publish NEVI-ready reports.
Performance monitoring
Strategy refinement
Ongoing suppor
Results tracking
1
Assessment
Baseline uptime, MTTR, failed sessions, pricing, and data quality. Align goals and constraints.
Operations audit
Market analysis
ROI assessment
Compliance review
2
Solution Design
Architecture and runbooks across OCPP/OCPI, pricing, support, and governance.
Platform design
Integration mapping
Security framework
Scalability planning
3
Integration
Deploy with pilots and rollbacks. Connect data, automate reports, train teams.
System deployment
Data migration
Staff training
Go-live support
4
Optimization
Weekly loops on MTTR, failed sessions, ARPU, and CSAT. Publish NEVI-ready reports.
Performance monitoring
Strategy refinement
Ongoing suppor
Results tracking
Trusted by Industry Leaders
What Our Clients Say
Leading organizations trust SynergyBoat to drive their growth and operational excellence.
"SynergyBoat has been far more than a development partner—they've become a true extension of our team. Since 202X, they've shaped our roadmap with practical guidance on stacks, architecture, and AI. Their R&D input and analytics framework have future-proofed our strategy."
Rogelio O. Achon
CTO
OBE Power
Related Blogs
Ready to Launch
Ready to Transform Your EV Network? Prove NEVI uptime and grow profitably
Book a 30-min EV Ops Audit. We'll baseline per-port uptime and MTTR, and hand you a 4-week action plan.
6-month ROI plan with clear milestones
Enterprise-grade security and global compliance
Continuous optimization with weekly KPI loops
Partner with SynergyBoat. Scale with intelligence.