Electric Vehicles+1
How eMSPs Are Revolutionizing EV Charging Networks: A Complete Overview
eMSPs unify EV charging networks with seamless access and real-time data. Learn their features and role in standardization.
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Industry Challenges
Why EV operators struggle
Revenue leaks, reliability gaps, and compliance risk slow growth. Here are the common failure modes we fix first.
36%
profit leak
Revenue Leakage
Revenue leaks demand urgent action to prevent escalating financial and operational losses. Real operators uncover undisputed leaks and lift profitability when pricing and data are fixed
$2,000
per incident
Operational Blindspots
Hidden network or OCPI errors silently disrupt charging and compromise reliability. Network and comms faults drive repeat truck rolls and lost sessions if not triaged via OCPP
€20M
in fine
Compliance Risk
Unchecked compliance risk exposes EV charging operations to GDPR violations, data leaks, and costly legal challenges. GDPR fines and audit overhead without evidence-ready controls and logs
OCPP / OCPI
Interoperability Gaps
Fragmentation in charging standards (e.g., CCS, CHAdeMO, Tesla Supercharger) and software protocols can create compatibility problems. This can frustrate users and limit the utility of charging networks, especially for cross-border or roaming scenarios. Adopting standard protocols such as OCPI/OCPP will increase revenue opportunities and improve the user experience. (OCPI Protocol Documentation)
Ghost sessions
Data Quality and Observability
When your charging network’s data isn’t trustworthy, you can’t make smart improvements. Issues like ghost sessions (chargers showing as available but not working) and unclear error categories make it hard to spot and fix real problems. Standardising event tracking and focusing on key metrics, such as true charger availability and successful charging sessions helps you see what’s actually happening.
First impression
Driver UX
Drivers form opinions about your charging network almost instantly. If they struggle to find a charger or discover it’s unavailable despite what the app says, they’re likely to switch providers. Practical issues like “cables that don’t reach certain vehicles” or “confusing parking layouts” can also discourage repeat use. To solve these problems, it’s crucial to update real-time charger status on major maps, provide clear signage and lighting, design for accessibility, and ensure support numbers connect drivers to real help.
These operational gaps cost real revenue, but they are fixable.
AI-Native Solutions
Our Solutions
EV charging software workflows, management platform foundations, analytics, pricing optimisation, white-label apps, and fleet operations, built with reliable integrations and measurable outcomes.
EV Fleet Management Software
Lower charging cost. Improve fleet readiness.
Optimize depot and on-route charging with scheduling, cost controls, and exception workflows. Unify telematics and charging data into dashboards that keep electric fleets ready without bloating ops overhead.
Depot charging schedules aligned to route readiness
Energy cost guardrails across peak and off-peak windows
Unified telematics, charging, and exception dashboards
Battery health and charger-risk alerts before failures spread
EV Charging Management Platform
Operate securely. Expand confidently.
Build an EV charging management platform with governance and auditability baked in. Add roles, access trails, incident timelines, and compliance-ready reporting across OCPP/OCPI integrations.
Privacy by design with DPIAs and evidence
SOC 2 control implementation with logs
Protocol action trails across OCPP/OCPI
Lower audit effort and breach exposure
Automated Support & Workflows
Cut MTTR with agentic triage and workflows.
Turn charger incidents into fast resolutions: OCPP-aware triage, smart ticket routing, refund/dispute workflows, and dashboards that prove reliability improvements over time.
24/7 coverage with complete contextual awareness: No waiting, no repetitive typing.
Case studies report ~40–60 % reductions in resolution times for organisations using run-book automation.
Chatbots and AI can resolve up to ~70 % of routine queries, dramatically boosting efficiency.
Secure, compliant, and fully auditable: Built for regulated EV-charging operations.
EV Charging App Development
A white-label driver app that converts.
Ship a driver-first app with reliable start/stop, transparent pricing, payments, receipts, and support flows. Add analytics to improve retention and reduce support volume.
Lower churn via clearer pre-charge info
Higher session frequency with rewards
Targeted win-back campaigns
Scalable, branded experience
EV Charging Analytics
Forecast utilization, prove ROI, prioritize sites.
Unify charger, session, pricing, and support data into analytics dashboards. Model ROI and utilization, spot underperforming stations, and automate weekly insights for faster decisions.
Avoid low-utilization sites and improve payback timelines.
Lower risk of underutilized assets
Scenario planning across tariff, charger mix, and demand
Decisions aligned to grid constraints and local demand
Alignment of capital planning with adoption and grid readiness
Transparent, defensible ROI assumptions for stakeholders
EV Charging Optimization
Pricing and operations that lift margin.
Optimize revenue with pricing guardrails, demand forecasting, and performance dashboards. Identify leakage (failed captures, disputes), improve utilization, and measure results with experiments.
Uplift in revenue per charger from dynamic pricing
Higher utilization during off-peak hours. By lowering prices when and where stations are underused, operators fill idle capacity
Transparent pricing improves driver trust. Clear, predictable rates (with peak/off-peak windows or notifications) improve driver satisfaction and reduce billing complaints.
Guardrails to cap volatility. Caps and floors on dynamic rates prevent wild swings, and policies ensure pricing changes don’t alienate customers.
EVSIM toolkit
OCPI testing for EV roaming teams
Validate OCPI integrations, simulate roaming sessions, and share reproducible scenarios before changes hit production.
Free OCPI testing tool (2.1.1, 2.2, 2.2.1). No signup required.
EV Roaming Tester
Test OCPI roaming flows for CPO and eMSP integrations.
Validate request/response payloads and edge cases.
Walk through the session lifecycle with clear steps.
Inspect logs to pinpoint interoperability issues.
EV Charging Simulator
Simulate charging sessions with OCPI message context.
Interactive network visualization for charging scenarios.
Charging-session timeline with protocol details.
EVSE state changes and session exploration.
Performance
Operational Excellence
Representative outcomes from EV operators we work with
99.9%
Uptime
-45%
MTTR
+10-30%
Revenue Uplift
-30-40%
Fleet Energy Cost
Trusted by Industry Leaders
Results vary by baseline and strategy mix. Transparent methods, sample data, and time frames back each claim. To ensure success, we provide:
Strategy-first delivery with clear communication
AI agents + automation (n8n) that ship fast
Ongoing support and optimization
99.9%
Uptime
Per charger
-45%
MTTR
Faster repairs
Our Process
How We Work
Four steps to measurable impact, built to exceed the federal NEVI standard of 97% per-port uptime (required for $5B infrastructure funding under the Bipartisan Infrastructure Law) and shorten MTTR.
1
Assessment
Baseline uptime, MTTR, failed sessions, pricing, and data quality. Align goals and constraints.
Operations audit
Market analysis
ROI assessment
Compliance review
2
Solution Design
Architecture and runbooks across OCPP/OCPI, pricing, support, and governance.
Platform design
Integration mapping
Security framework
Scalability planning
3
Integration
Deploy with pilots and rollbacks. Connect data, automate reports, train teams.
System deployment
Data migration
Staff training
Go-live support
4
Optimization
Weekly loops on MTTR, failed sessions, ARPU, and CSAT. Publish NEVI-ready reports.
Performance monitoring
Strategy refinement
Ongoing suppor
Results tracking
1
Assessment
Baseline uptime, MTTR, failed sessions, pricing, and data quality. Align goals and constraints.
Operations audit
Market analysis
ROI assessment
Compliance review
2
Solution Design
Architecture and runbooks across OCPP/OCPI, pricing, support, and governance.
Platform design
Integration mapping
Security framework
Scalability planning
3
Integration
Deploy with pilots and rollbacks. Connect data, automate reports, train teams.
System deployment
Data migration
Staff training
Go-live support
4
Optimization
Weekly loops on MTTR, failed sessions, ARPU, and CSAT. Publish NEVI-ready reports.
Performance monitoring
Strategy refinement
Ongoing suppor
Results tracking
Trusted by Industry Leaders
What Our Clients Say
Leading organizations trust SynergyBoat to drive their growth and operational excellence.
"SynergyBoat has been far more than a development partner. They operate as a true extension of our team, shaping our roadmap with practical guidance on architecture, analytics, and AI."
Rogelio O. Achon
CTO
OBE Power
AI expertise that translates into shipped product and measurable KPI impact.
Strategy-first delivery with clear communication and fast iterations.
Ongoing support and optimization so systems stay reliable over time.
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Ready to Launch
Ready to Transform Your EV Network? Prove NEVI uptime and grow profitably
Book a 30-min EV Ops Audit. We'll baseline per-port uptime and MTTR, and hand you a 4-week action plan.
6-month ROI plan with clear milestones
Enterprise-mark security and global compliance
Continuous optimisation with weekly KPI loops
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