Charge Point Management System
Automated Support & Workflows
Most charger incidents follow predictable patterns, yet support teams still handle them manually. Our charge point management system applies OCPP-aware triage, intelligent ticket routing, and structured dispute workflows to resolve issues faster, with dashboards that track reliability trends over time.
Why This Matters for Your Team
As networks scale, support volume spikes. payments, session failures, account issues. Our workflows blend knowledge with real-time device state and history. We classify issues, run safe retries, and escalate with full context to human agents.
Repetitive queries are resolved instantly; complex cases move faster with telemetry and suggested actions. Teams see FCR, deflection, and MTTR in one view, tied to asset health.
Key Benefits & Outcomes
24/7 coverage with complete contextual awareness: No waiting, no repetitive typing.
Case studies report ~40–60 % reductions in resolution times for organisations using run-book automation.
Chatbots and AI can resolve up to ~70 % of routine queries, dramatically boosting efficiency.
Secure, compliant, and fully auditable: Built for regulated EV-charging operations.
Built For
COOs and CX Heads scaling support without cost spikes.
“Turn every resolved issue into a better driver experience.”
What You'll Get
AI-Powered Triage
Classify and route issues by type and severity with embedded device telemetry.
Automated Workflows
Handle payments, start/stop, and common charger faults instantly; escalate with full context.
Support Analytics
Track deflection, FCR, handle time, and MTTR. See impact by asset and region.
How We Solve It
Baseline per-port uptime and MTTR → connect OCPP/OCPI sources → deploy ops copilot and pricing guardrails → publish NEVI-ready reports → weekly iterate on failures, deflection, and utilization.
Support Assessment
Identify top contact drivers and failure patterns.
Workflow Design
Map automations and guardrails by issue type.
System Integration
Connect CRM, payments, and device data; launch pilots.
Performance Optimization
Tune prompts, actions, and thresholds weekly.
Ready to Cut Support Costs and Response Times?
Automate triage, deflect repeat tickets, and resolve issues faster with AI-assisted workflows.