Why Retailers Struggle
Rising customer expectations, thin margins, and supply chain volatility create barriers to growth.
Cart Abandonment
Most online shopping carts are abandoned. Poor UX, hidden costs, and lack of personalization drive customers away at checkout. (Baymard Institute)
Inventory Challenges
Retailers struggle with either excess inventory tying up capital or stockouts losing sales. Demand forecasting remains a critical gap. (IHL Group)
Personalization Gap
Customers expect personalized experiences but most retailers deliver generic content. This leads to poor engagement and lost revenue. (McKinsey Retail)
Omnichannel Friction
Customers expect seamless experiences across online, mobile, and in-store. Disconnected systems create friction and lost sales. (Harvard Business Review)
Customer Retention
Acquiring new customers costs 5x more than retaining existing ones. Yet most retailers focus on acquisition over loyalty. (Bain & Company)
These challenges don't have to define your business.
Our Solutions
Personalisation, demand forecasting, pricing, omnichannel workflows, loyalty, and conversational commerce, delivered as AI agents, analytics, dashboards, integrations, and ongoing support.
Loyalty Programme Software
Turn casual shoppers into lifetime advocates.
Launch data-driven loyalty programmes that reward real engagement. Track omnichannel purchasing, automate personalised tier upgrades, and use predictive churn models to trigger retention campaigns before buyers leave.
Improve retention with smarter segmentation and lifecycle journeys.
CLV dashboards and churn risk signals for prioritization.
Automated triggers via CRM + n8n workflows (auditable and reliable).
Experimentation to measure incremental lift (not vanity metrics).
AI Shopping Assistant
Guided discovery and instant support.
Deploy intelligent shopping assistants that understand natural language. Guide users to the perfect product, answer complex sizing/compatibility questions, and automate WISMO (Where Is My Order) tickets. Built for UK and EU operations.
Increase conversion with guided selling and product Q&A.
Reduce support load with ticket deflection and automation.
Chat flows + voice flows with safe actions and human handoff.
Dashboards for deflection, CSAT, and conversion impact.
Workflow Automation Platform
Unify your online and offline retail operations.
Eliminate data silos between your POS, ecommerce storefront, warehouse, and CRM. Automate data syncs to prevent overselling, streamline fulfilment, and provide a truly seamless omnichannel experience.
Ship n8n workflow automation quickly with clean integrations.
Handle exceptions with human approvals and safe retries.
Dashboards for workflow health, throughput, and failures.
Supportable automation: monitoring, runbooks, and ongoing iteration.
Inventory Optimisation Software
Never overstock. Never run out.
Replace static spreadsheets with predictive inventory optimisation. Forecast demand across channels based on seasonality, promotions, and trends to automate replenishment and protect your margins.
Reduce stockouts with early risk signals and replenishment recommendations.
Cut overstock and improve cash flow with better demand planning.
Dashboards for forecast accuracy and inventory health by SKU/location.
Automation with guardrails and approvals for operational safety.
Dynamic Pricing Software
Optimal pricing in real-time. Guardrails included.
Automate your pricing and markdown strategies based on competitive tracking, exact inventory levels, and price elasticity. Maximise revenue on fast-movers and clear slow inventory efficiently without racing to the bottom.
Improve margin with pricing guardrails and competitive signals.
Optimize promos and markdowns with measurable lift reporting.
Dashboards for price performance, elasticity, and exceptions.
Automation with approvals and audit trails for safety.
AI Personalisation Engine
A 1:1 shopping experience for every visitor.
Increase average order value (AOV) with hyper-personalised product recommendations. Use machine learning to analyse browsing behaviour in real-time, tailoring the storefront, search results, and email campaigns to individual intent.
Increase conversion with product recommendations and personalized ranking.
Improve product discovery with personalized site search and merchandising.
Measure uplift with holdouts/A-B tests and conversion dashboards.
Integrates cleanly with catalog/PIM, analytics, and checkout workflows.
Operational Excellence
Representative outcomes from retailers we work with
+35%
Conversion Rate
-25%
Inventory Costs
+40%
Customer LTV
Trusted by Clients Across Industries
Company-wide Clutch reviews. Results vary by baseline and implementation.
How We Work
Four steps to measurable impact—built to drive revenue and operational efficiency.
Assessment
Baseline conversion, inventory, and customer metrics.
Solution Design
Architecture across personalization, inventory, and channels.
Implementation
Phased deployment with A/B testing and validation.
Optimization
Continuous improvement on conversion and revenue.
Assessment
Baseline conversion, inventory, and customer metrics.
Solution Design
Architecture across personalization, inventory, and channels.
Implementation
Phased deployment with A/B testing and validation.
Optimization
Continuous improvement on conversion and revenue.
What Our Clients Say
Leading organizations trust SynergyBoat to drive their growth and operational excellence.
"Verified client reviews hosted on Clutch highlight delivery speed, clear communication, and measurable operational impact."
AI expertise that translates into shipped product and measurable KPI impact.
Strategy-first delivery with clear communication and fast iterations.
Ongoing support and optimization so systems stay reliable over time.
Ready to Lift Conversion and AOV? Ecommerce personalization, loyalty platform, customer support automation
Book a 30-min Retail Growth Audit. We'll baseline conversion, site search, and retention—then deliver a 90-day roadmap for ecommerce personalization, loyalty automation, and customer support workflows with clear ROI milestones.
90-day conversion roadmap (personalization + site search)
Fast, integration-first delivery with clear communication
Ongoing optimisation & support (A/B tests, monitoring, iterations)
Partner with SynergyBoat. Build retail AI that converts.