Electric Vehicles+1
How eMSPs Are Revolutionizing EV Charging Networks: A Complete Overview
eMSPs unify EV charging networks with seamless access and real-time data. Learn their features and role in standardization.
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Industry Challenges
Why EV operators struggle
Revenue leaks, reliability gaps, and compliance risk slow growth. Here are the common failure modes we fix first.
36%
profit leak
Revenue Leakage
Revenue leaks demand urgent action to prevent escalating financial and operational losses. Real operators uncover undisputed leaks and lift profitability when pricing and data are fixed
$2,000
per incident
Operational Blindspots
Hidden network or OCPI errors silently disrupt charging and compromise reliability. Network and comms faults drive repeat truck rolls and lost sessions if not triaged via OCPP
€20M
in fine
Compliance Risk
Unchecked compliance risk exposes EV charging operations to GDPR violations, data leaks, and costly legal challenges. GDPR fines and audit overhead without evidence-ready controls and logs
OCPP / OCPI
Interoperability Gaps
Fragmentation in charging standards (e.g., CCS, CHAdeMO, Tesla Supercharger) and software protocols can create compatibility problems. This can frustrate users and limit the utility of charging networks, especially for cross-border or roaming scenarios. Adopting standard protocols such as OCPI/OCPP will increase revenue opportunities and improve the user experience. (OCPI Protocol Documentation)
Ghost sessions
Data Quality and Observability
When your charging network’s data isn’t trustworthy, you can’t make smart improvements. Issues like ghost sessions (chargers showing as available but not working) and unclear error categories make it hard to spot and fix real problems. Standardizing event tracking and focusing on key metrics, such as true charger availability and successful charging sessions helps you see what’s actually happening.
First impression
Driver UX
Drivers form opinions about your charging network almost instantly. If they struggle to find a charger or discover it’s unavailable despite what the app says, they’re likely to switch providers. Practical issues like “cables that don’t reach certain vehicles” or “confusing parking layouts” can also discourage repeat use. To solve these problems, it’s crucial to update real-time charger status on major maps, provide clear signage and lighting, design for accessibility, and ensure support numbers connect drivers to real help.
These challenges don't have to define your business.
AI-Native Solutions
Our Solutions
EV charging station software workflows, EV charging management platform foundations, EV charging analytics, pricing optimisation, white-label apps, and fleet management, built with reliable integrations and measurable outcomes.
EV Fleet Management Software
Lower charging cost. Improve fleet readiness.
Optimize depot and on-route charging with scheduling, cost controls, and exception workflows. Unify telematics + charging data into dashboards that keep vehicles ready and...
Depot charging optimization to minimize demand charges
Route planning with real-time charger availability
Fleet telematics and battery health monitoring
20-30% reduction in fleet energy costs
EV Charging Management Platform
Operate securely. Expand confidently.
Build an EV charging management platform with governance and auditability baked in. Add roles, access trails, incident timelines, and compliance-ready reporting across...
Automated GDPR compliance monitoring for EV charging data
Real-time compliance reporting and audit trails
Risk assessment and mitigation recommendations
Automated Support & Workflows
Cut MTTR with agentic triage and workflows.
Turn charger incidents into fast resolutions: OCPP-aware triage, smart ticket routing, refund/dispute workflows, and dashboards that prove reliability improvements over time.
Automated answers for FAQs, payments, and simple OCPP-related fixes
Smart escalation with ticket history, device state, and next best actions
Dashboards for deflection, CSAT, first-contact resolution, and cost per ticket
EV Charging App Development
A white-label driver app that converts.
Ship a driver-first app with reliable start/stop, transparent pricing, payments, receipts, and support flows. Add analytics to improve retention and reduce support volume.
Unified, user-friendly eMSP app UI with real-time station data, billing, and rewards
PKI + ISO 15118 over CCS integration for future-ready Plug & Charge support where available
OCPI roaming and OCPP 2.0.1 interoperability for cross-network continuity and settlement
Gamified wallet and loyalty system to boost engagement and repeat sessions
EV Charging Analytics
Forecast utilization, prove ROI, prioritize sites.
Unify charger, session, pricing, and support data into analytics dashboards. Model ROI and utilization, spot underperforming stations, and automate weekly insights for faster...
A ranked map of candidate sites with clear scores
ROI scenarios that compare "best case vs. worst case"
A playbook that reduces risk and accelerates payback
EV Charging Optimization
Pricing and operations that lift margin.
Optimize revenue with pricing guardrails, demand forecasting, and performance dashboards. Identify leakage (failed captures, disputes), improve utilization, and measure results...
Dynamic pricing models that respond to peak/off-peak demand
Tools to factor in demand charges, energy costs, and incentives
Forecasts that balance driver affordability with profitability
EVSIM toolkit
OCPI testing for EV roaming teams
Validate OCPI integrations, simulate roaming sessions, and share reproducible scenarios before changes hit production.
Free OCPI testing tool (2.1.1, 2.2, 2.2.1). No signup required.
EV Roaming Tester
Test OCPI roaming flows for CPO and eMSP integrations.
Validate request/response payloads and edge cases.
Walk through the session lifecycle with clear steps.
Inspect logs to pinpoint interoperability issues.
EV Charging Simulator
Simulate charging sessions with OCPI message context.
Interactive network visualization for charging scenarios.
Charging-session timeline with protocol details.
EVSE state changes and session exploration.
Performance
Operational Excellence
Representative outcomes from EV operators we work with
99.9%
Uptime
-45%
MTTR
Trusted by Industry Leaders
Results vary by baseline and strategy mix. Transparent methods, sample data, and time frames back each claim. To ensure success, we provide:
Strategy-first delivery with clear communication
AI agents + automation (n8n) that ship fast
Ongoing support and optimization
99.9%
Uptime
Per charger
-45%
MTTR
Faster repairs
Our Process
How We Work
Four steps to measurable impact. built to prove >97% per-port uptime and shorten MTTR.
1
Assessment
Baseline uptime, MTTR, failed sessions, pricing, and data quality. Align goals and constraints.
Operations audit
Market analysis
ROI assessment
Compliance review
2
Solution Design
Architecture and runbooks across OCPP/OCPI, pricing, support, and governance.
Platform design
Integration mapping
Security framework
Scalability planning
3
Integration
Deploy with pilots and rollbacks. Connect data, automate reports, train teams.
System deployment
Data migration
Staff training
Go-live support
4
Optimization
Weekly loops on MTTR, failed sessions, ARPU, and CSAT. Publish NEVI-ready reports.
Performance monitoring
Strategy refinement
Ongoing suppor
Results tracking
1
Assessment
Baseline uptime, MTTR, failed sessions, pricing, and data quality. Align goals and constraints.
Operations audit
Market analysis
ROI assessment
Compliance review
2
Solution Design
Architecture and runbooks across OCPP/OCPI, pricing, support, and governance.
Platform design
Integration mapping
Security framework
Scalability planning
3
Integration
Deploy with pilots and rollbacks. Connect data, automate reports, train teams.
System deployment
Data migration
Staff training
Go-live support
4
Optimization
Weekly loops on MTTR, failed sessions, ARPU, and CSAT. Publish NEVI-ready reports.
Performance monitoring
Strategy refinement
Ongoing suppor
Results tracking
Trusted by Industry Leaders
What Our Clients Say
Leading organizations trust SynergyBoat to drive their growth and operational excellence.
"SynergyBoat has been far more than a development partner. They operate as a true extension of our team, shaping our roadmap with practical guidance on architecture, analytics, and AI."
Rogelio O. Achon
CTO
OBE Power
AI expertise that translates into shipped product and measurable KPI impact.
Strategy-first delivery with clear communication and fast iterations.
Ongoing support and optimization so systems stay reliable over time.
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Ready to Launch
Ready to Transform Your EV Network? Prove NEVI uptime and grow profitably
Book a 30-min EV Ops Audit. We'll baseline per-port uptime and MTTR, and hand you a 4-week action plan.
6-month ROI plan with clear milestones
Enterprise-grade security and global compliance
Continuous optimization with weekly KPI loops
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