Automated Support & Workflows
Deliver faster resolutions with AI-powered support.
AI-powered customer support system that resolves 70% of issues automatically, reducing operational costs and improving driver satisfaction.
Why This Solution Matters
As EV networks scale, so do support challenges. Drivers face payment issues, charger faults, or account problems that, if unresolved, lead to churn. Traditional call centers are overwhelmed, creating long wait times and poor experiences.
SynergyBoat addresses this by building automated support workflows powered by AI. Our system triages incoming tickets, identifies root causes, and routes issues into clear resolution funnels — from diagnosis to automated resolution. Support teams can monitor escalations in a unified dashboard, while repetitive queries are handled instantly by virtual agents.
This reduces dependency on manual interventions, freeing human agents for complex issues and ensuring drivers get quick answers every time.
Key Benefits & Outcomes
- Up to 60% fewer manual support tickets.
- Reduced average resolution time.
- Unified dashboard for end-to-end ticket visibility.
- Stronger driver loyalty through responsive service.
Built For
COOs and CX Heads aiming to scale support without increasing costs.
"Transform your support operations into a driver satisfaction engine. Explore automated workflows with SynergyBoat."
Comprehensive Solution Components
Our integrated platform addresses every aspect of your EV charging operations with advanced technology and proven methodologies.
AI-Powered Issue Triage
Our intelligent triage system automatically categorizes and prioritizes support tickets, routing them to the appropriate resolution workflow for faster problem resolution.
Automated Resolution Workflows
Pre-built workflows handle common issues automatically, from payment problems to charger diagnostics, reducing resolution time and freeing up human agents for complex cases.
Support Performance Analytics
Comprehensive analytics provide insights into support performance, issue trends, and customer satisfaction to continuously improve support operations.
How We Solve This Challenge
Our proven process ensures successful implementation and optimization of your EV charging operations.
Support Assessment
Analysis of your current support processes, common issues, and performance metrics to identify automation opportunities.
Workflow Design
Development of automated workflows tailored to your specific support challenges and customer needs.
System Integration
Seamless integration with your existing support systems and deployment of AI-powered automation tools.
Performance Optimization
Continuous monitoring and optimization of automated workflows to improve efficiency and customer satisfaction.
Ready to Solve This Challenge?
Join the multiple founders who've transformed their vision into market-leading reality with SynergyBoat.